KITASATUBALI (KSB)

Event Management Bali, Event Organizer Bali, Destination Management Company Bali, Conference Organizer Bali

KITASATUBALI (KSB) provides event management services to provide solutions for your event and conference in Bali, also act as your destination management company. KSB has been appointed as event organizer for various international events in Bali. Feel free to contact us. Click Design Your Event, and we can provide preliminary event consultation. Event Management Bali, Event Organizer Bali, Destination Management Company Bali, Conference Organizer Bali, Advertising Bali.

Heineken Six Star Service

As one of world's best beer, Heineken continuously improves the quality of its product and its service. For the service, Heineken has an international standard on how to serve Heineken, namely Heineken Six Star Service. All front liners of Heineken, a.k.a the servers and bartenders were educated about this standard. Periodically, they are evaluated on the service performance. In Bali, KITASATUBALI was the agency selected to measure the after-training service performance of Heineken Six Star Service. Mystery shopping was the method. 320 was the visit number.

 

KITASATUBALI also evaluated the POS materials that were available at each outlet and provided other qualitative results of the Heineken Six Star Service. It was an interesting project because we got the chance to hand out cash prize to the front liners who achieved best score. Felt like Santa Clause! 

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